Privacy Policy
Last Updated: January 2026
1. Introduction
CultureArk NZ Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the New Zealand Privacy Act 2020 and other applicable laws.
2. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, username
- Usage Data: Conversation history with AI agents, search history, preferences
- Technical Data: IP address, browser type, device information, access times
- Payment Information: If applicable, processed through secure third-party payment processors
3. How We Use Your Information
We use collected information to:
- Provide and improve our AI cultural services
- Personalize your user experience
- Process transactions and send related notifications
- Respond to inquiries and provide customer support
- Conduct research and analysis to improve services
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share information:
- With your consent
- With service providers who help us operate our services
- To comply with legal requirements or protect our rights
- In connection with a business transfer or merger
5. Data Security
We employ industry-standard security measures to protect your information, including encrypted transmission, secure storage, and access controls. However, no method of internet transmission or electronic storage is 100% secure.
6. Your Rights
Under the NZ Privacy Act, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Object to certain types of processing
- Withdraw consent where applicable
7. Cookie Policy
We use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.
8. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children.
9. Policy Changes
We may update this Privacy Policy from time to time. Significant changes will be communicated through website notices or email.
10. Contact Us
For any privacy-related questions, please contact our Data Protection Officer:
Email: [email protected]
Address: Level 1, 12 Madden Street, Wynyard Quarter, Auckland 1010, New Zealand